Privacy Policy – Floow Urban
Last updated: 18/02/2025
At Floow Urban, we take the protection of your privacy and personal data very seriously. This Privacy Policy explains how we collect, use, and protect your information in accordance with applicable laws in France and the European Union, particularly the General Data Protection Regulation (GDPR).
1. Data We Collect
When you access our website and make purchases, we may collect the following types of information:
1.1 Data Provided by the User
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Full name
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Shipping and billing address
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Email address
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Phone number
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Payment information (securely processed via Stripe)
1.2 Data Collected Automatically
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IP address
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Device and browser type
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Browsing history and site preferences
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Cookies and similar technologies (see Section 5)
2. How We Use Your Data
The data we collect is used to:
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Process and deliver your orders
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Improve your user experience on our website
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Provide effective customer service
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Send promotional communications (with your consent)
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Comply with legal and regulatory obligations
3. Data Sharing
Floow Urban does not sell your data to third parties. However, some information may be shared with:
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Payment and logistics providers (for order processing and delivery)
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Marketing partners (for targeted ads, with your consent)
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Legal authorities (if required by law)
4. Data Storage and Security
We implement strict measures to protect your data from unauthorized access, alteration, or leaks. Your information is stored on secure servers within the European Union.
5. Use of Cookies
We use cookies to personalize your experience and analyze website performance. You can manage your cookie preferences directly in your browser settings.
6. Secure Payments with Stripe
All payments on our website are processed via Stripe, a secure and trusted payment platform compliant with the highest standards of banking data protection. Your payment information is encrypted and never stored by Floow Urban.
7. Your Rights
Under the GDPR, you have the right to:
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Access your personal data held by Floow Urban
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Request correction of inaccurate information
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Request deletion of your personal data
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Withdraw your consent for marketing communications at any time
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Request portability of your data
To exercise any of these rights, contact us at sac@floowurban.com.
8. Policy Updates
We may update this Privacy Policy at any time. Any significant changes will be communicated via email or published on our website.
9. Contact
If you have any questions about this Privacy Policy, you can reach us at:
📧 Email: sac@floowurban.com
